Patient Center
Patients: What to Expect
Welcome to Hillsboro Eye Clinic! We look forward to taking care of your eyes, and your family’s eyes, for years to come.
Welcome to Hillsboro Eye Clinic! We look forward to taking care of your eyes, and your family’s eyes, for years to come.
We kindly request you plan to be at your appointment for 2 hours. Please review the Frequently Asked Questions for additional information.
Schedule Appointment
New Patients: Please call or text our office at 503-640-3708 to schedule your appointment. During this call we will collect your insurance and demographic information. To ensure that we schedule the most appropriate appointment for your needs, our dedicated staff may also ask questions regarding your medical history during the booking process. You may also request an appointment online by clicking here.
Existing Patients: If you have had an appointment at our office in the last three years, you may call or text our office at 503-640-3708 to schedule your appointment or schedule online through our online scheduler. Click here to schedule your appointment online.
Upon scheduling, you will receive an email with your appointment details.
Approximately five (5) days prior to your appointment, you will receive a text or email asking you to confirm your appointment and to complete the Pre-Registration for your appointment.
Complete the Pre-Registration. Completing the Pre-Registration in advance of your appointment will save you time on the day of your appointment.
Please note: If you have not completed your online Pre-Registration and your medical history form prior to your appointment, we recommend arriving 15-20 minutes early to complete your forms.
Please bring a photo ID to your appointment. Click here to view what we recommend bringing to your appointment.
Arrive at your appointment location.
Go to the lobby kiosk. If you are unsure on how to use the kiosk, the front desk is here to help you. Just ask one of our friendly receptionists for assistance.
Provide the receptionist with your medical history form. Click here to complete the medical history form prior to your appointment. After completed, you can print it and bring it with you. If you do not bring your medical history form with you, a form will be provided for you to fill out in-office.
We've compiled a list of frequently asked questions about our services and care. If you can't find the answer you're looking for, please don't hesitate to contact us.
Contact Us
Medical & Comprehensive
To provide the best possible care, your visit will be very thorough. We kindly request you plan to be at your appointment for 2 hours.
If you have completed your Pre-Registration process prior to your appointment, we recommend arriving 5-10 minutes early.
If you have not completed your Pre-Registration prior to your appointment, we recommend arriving 15-20 minutes early to complete your forms.
Patients need to ask for access to the patient portal. You will receive an email to register for the patient portal. Follow the steps in the email to gain access.
If you cannot find your invite to register for our patient portal, please call us. We can resend you the patient portal invite to your email on file.
For most appointments, your eyes will be dilated. There are a few appointments that do not require dilation and there is an alternative to dilation for some patients. When your eyes are dilated during your visit, it will make your vision blurry and your eyes more sensitive to light for several hours. If you are not using public transportation or do not feel comfortable driving yourself, please consider arranging for someone to drive you home. Call our office if you have questions or are unsure if your appointment requires dilation.
Please understand that your initial appointment is an evaluation and consultation. You will NOT have surgery during this appointment. If a procedure is necessary, one will be scheduled during this consultative appointment.
While we do not perform major surgical operations in office, we do offer a range of minor procedures that can be performed in our clinical setting.
If you plan to discuss your treatment with a relative or friend, we encourage you to have him or her with you during your exam and to be placed on your HIPAA form when you check in for your appointment.
Our practice accepts most major insurance carriers. Click here to visit our insurance and billing page for a list of common carriers or contact your insurance company directly to verify coverage, network status and referral requirements.
Payment is requested at the time the service is provided. Patients with insurance requiring co-payment are requested to pay the co-payment at the time of the service. If you have any questions about your bill, or have a temporary financial problem, please discuss these with our patient accounts representative.
We accept the following credit cards: Visa, MasterCard, Discover.
CareCredit® is a flexible patient/client payment program, specifically designed for healthcare expenses, that makes it easier for you to get the treatment or procedures you want and need. CareCredit® is ideal for co-payments, deductibles, treatment and procedures not covered by insurance.
If you are unable to keep an appointment, we ask that you kindly provide us with at least 24 hours notice. This courtesy on your part will make it possible to give your appointment to another patient. A $75.00 charge may be applied if you do not provide us with 24 hours notice.
Hillsboro Eye Clinic provides free aids and services to people with disabilities to communicate effectively with us, such as:
Free language services are also available to people whose primary language is not English, including: